Privacy Policy

Effective Date: September 7, 2026

Phitkiy operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and reliable shopping experience. Our Services are powered by Shopify, which enables us to provide our online store and related services.

This Privacy Policy explains how we collect, use, process, and protect your personal information when you visit our website, use our Services, make a purchase, or communicate with us.

Please read this Privacy Policy carefully. By using or accessing our website and Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Depending on how you interact with our website and Services, we may collect information such as your name, billing address, shipping address, phone number, email address, payment information, order details, account information, customer support communications, device information, IP address, browser information, and information about how you interact with our website.

We may also collect information about the products you view, add to your cart, purchase, or otherwise interact with on our website.

How We Collect Your Information

We may collect personal information directly from you when you create an account, place an order, subscribe to our newsletter, contact our customer support team, submit information through our website, or otherwise communicate with us.

We may also automatically collect certain information through cookies, pixels, analytics tools, and similar technologies when you browse or use our website.

In some circumstances, we may receive information from service providers, business partners, payment providers, shipping providers, advertising partners, or other third parties who help us operate and improve our Services.

How We Use Your Information

We use your personal information to provide and improve our Services and to give you a smooth shopping experience.

This may include using your information to process and fulfil your orders, process payments, arrange shipping and delivery, provide customer support, manage your account, communicate with you about your orders, respond to your questions, improve our website, remember your preferences, and provide relevant product recommendations.

We may also use your information for marketing and promotional purposes, including sending promotional emails or other communications where permitted by applicable law.

You may unsubscribe from promotional communications at any time by using the unsubscribe option provided in our emails.

We may also use personal information to help protect our website and customers, detect and prevent fraudulent or suspicious activity, maintain security, and comply with applicable legal requirements.

Payment Information

Payments made through our website may be processed by third-party payment providers.

We generally do not directly store your complete payment card details on our own systems. Payment information may be securely collected and processed by the payment provider or Shopify according to their own privacy and security practices.

Shipping and Delivery

To fulfil your order, we may share necessary information such as your name, shipping address, phone number, email address, and order details with shipping companies, courier services, logistics providers, and other service providers involved in delivering your order.

This information is shared only as reasonably necessary to process and deliver your order and provide related customer support.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide essential website functionality, remember your preferences, understand how visitors use our website, improve our Services, and support advertising and marketing activities.

You may be able to manage or disable certain cookies through your browser settings. However, disabling certain cookies may affect the functionality of parts of our website.

How We Share Your Information

We may share personal information with trusted service providers and third parties who help us operate our business.

These may include Shopify, payment processors, shipping and logistics providers, IT and technology providers, analytics providers, customer support services, marketing and advertising partners, and other service providers where reasonably necessary to provide our Services.

We may also disclose information where required by law, legal process, government authorities, or where necessary to protect our rights, customers, website, or business.

We do not sell your personal information as a standalone product or service.

Shopify

Our online store is powered by Shopify, which provides the technology and infrastructure that enables us to operate our website and provide our Services.

Information submitted through our website may be processed by Shopify and its service providers in order to provide services such as website hosting, checkout, payments, security, analytics, and other store functionality.

Shopify may process information in countries other than the country where you live. Shopify’s handling of personal information is also subject to its own privacy policies and practices.

International Data Transfers

Because we serve customers in the United Kingdom, Pakistan, United States, Canada, United Arab Emirates, Qatar, Kuwait, Oman, and Saudi Arabia, your personal information may be processed or transferred across different countries where our service providers, payment providers, Shopify, logistics partners, or other business partners operate.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Third-Party Websites

Our website may contain links to third-party websites, services, social media platforms, or other online resources.

If you choose to visit a third-party website through a link on our website, that third party’s own privacy policy, terms, and security practices will apply.

Phitkiy is not responsible for the privacy or security practices of third-party websites that we do not control.

Children’s Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children where prohibited by applicable law. If you believe that a child has provided us with personal information, please contact us so that we can review the situation and take appropriate action.

Security of Your Information

We take reasonable measures to protect the personal information we collect and maintain.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.

Retention of Your Information

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

The length of time we retain information may depend on whether we need it to provide Services, maintain your account, fulfil orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, or enforce our agreements and policies.

Your Privacy Rights

Depending on where you live and the applicable privacy laws, you may have certain rights regarding your personal information.

These may include the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of certain information, request a copy of your information, or manage your communication preferences.

You may also have additional rights under the privacy laws applicable in your country or region.

To exercise an applicable privacy right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests. This is done to help protect your personal information and prevent unauthorized requests.

Marketing Communications

If you subscribe to our newsletter or otherwise provide permission to receive promotional communications, we may send you information about products, offers, promotions, new launches, and other updates from Phitkiy.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in our communications.

Even if you unsubscribe from marketing communications, we may still contact you regarding important non-promotional matters, such as your orders, payments, account, delivery, or customer support requests.

Complaints

If you have any concerns or complaints regarding how we collect, use, or process your personal information, please contact us using the details below.

We will review your concern and work to address it as reasonably and promptly as possible.

Depending on where you live, you may also have the right to contact your local data protection or privacy authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory requirements.

When we make changes, we will update this page accordingly.

We encourage you to review this Privacy Policy periodically to stay informed about how we handle your personal information.

Contact Us

If you have any questions, concerns, privacy requests, or complaints regarding this Privacy Policy or how we handle your personal information, please contact us.

Email:
care@phitkiy.com

UK Support Email:
care@phitkiy.uk

Our customer support team will do its best to assist you and address your concerns.

Our Commitment

At Phitkiy, we respect your privacy and understand the importance of keeping your personal information safe.

We collect and use information responsibly to provide you with a secure, convenient, and reliable shopping experience.

Your trust and convenience are our first priority.