Terms of Service

Effective Date: September 7, 2026

Welcome to Phitkiy. By accessing our website, browsing our products, placing an order, or using any of our services, you agree to these Terms of Service.

Please read these terms carefully before using our website or placing an order. If you do not agree with any part of these Terms, please do not use our website or purchase our products.

1. Acceptance of Terms

By using the Phitkiy website, you confirm that you have read, understood, and agreed to these Terms of Service.

These Terms apply to all visitors, customers, users, and anyone who accesses or interacts with our website and services.

2. Eligibility

You must be at least 18 years old to place an order through our website.

If you are under 18, you may only use our website or place an order with the involvement and permission of a parent or legal guardian.

By placing an order, you confirm that the information you provide is accurate, complete, and up to date.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.

Product colours, packaging, appearance, or other details may appear slightly different depending on your device, screen settings, lighting, or other factors.

We reserve the right to correct errors, update product information, change prices, or modify product availability at any time without prior notice.

4. Orders

When you place an order with Phitkiy, you are making an offer to purchase the selected products.

After placing your order, you may receive an order confirmation by email. An order confirmation does not necessarily mean that your order has been dispatched.

We reserve the right to cancel or refuse an order in certain circumstances, including incorrect pricing or product information, suspected fraudulent activity, stock availability issues, or other circumstances that may prevent us from fulfilling the order.

If an order is cancelled after payment has been received, any applicable refund will be processed through the relevant payment method.

5. Payments

Payment must be completed using the payment methods available at checkout.

You agree to provide accurate payment and billing information when placing an order.

We use secure payment processing services where applicable. Phitkiy does not intentionally store complete payment card details on its own systems.

6. Shipping and Delivery

We currently offer delivery to the following countries:

United Kingdom, Pakistan, United States, Canada, United Arab Emirates, Qatar, Kuwait, Oman, and Saudi Arabia.

For deliveries within the United Kingdom, the estimated delivery time is generally 1–7 working days.

For deliveries to Pakistan, United States, Canada, United Arab Emirates, Qatar, Kuwait, Oman, and Saudi Arabia, the estimated delivery time is generally 7–15 working days.

These delivery times are estimates and are not guaranteed.

Delivery may occasionally take longer due to circumstances outside our control, including bad weather, flight disruptions, customs clearance, public holidays, courier delays, or other logistics-related issues.

For complete information regarding delivery, replacements, and shipping arrangements, please refer to our Shipping Policy.

7. Returns, Refunds and Replacements

Phitkiy does not accept returns or refunds once an order has been delivered.

However, if your order arrives damaged, incorrect, incomplete, or has another verified issue caused by us or during transit, we will work to resolve the issue for you.

Where an issue is verified, Phitkiy may provide a replacement free of charge.

In such cases, you will generally not be required to return the original product, and you may keep the original item.

Customers should contact us as soon as possible after receiving their order and provide their order number along with suitable photos or videos of the parcel and product so that our team can review the issue.

For full details, please refer to our Shipping Policy.

8. Product Use

Our products are intended for their stated purpose and should be used according to the instructions provided with the product or on our website.

Customers are responsible for reviewing product information and ingredients before use, particularly if they have known allergies, sensitivities, or other individual concerns.

If irritation or an adverse reaction occurs, discontinue use and seek appropriate professional advice where necessary.

Phitkiy products are not intended to diagnose, treat, cure, or prevent any medical condition unless expressly stated otherwise.

9. Intellectual Property

All content available on the Phitkiy website, including logos, brand names, product images, photographs, graphics, text, designs, videos, layouts, and other materials, belongs to Phitkiy or its respective rights holders.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially use any website content without our prior written permission.

10. Website Use

You agree to use the Phitkiy website only for lawful purposes.

You must not use our website in a way that may damage, disable, overburden, interfere with, or compromise the website, its functionality, security, or availability.

You must not attempt to gain unauthorised access to any part of our website, systems, accounts, or databases.

11. Privacy

Your privacy is important to us.

When you place an order, create an account, contact us, or otherwise interact with our website, we may collect information necessary to provide our services, process orders, communicate with you, and improve your experience.

For more information about how your information is collected and used, please refer to our Privacy Policy.

12. Third-Party Services

Our website may use third-party services such as payment providers, courier and logistics companies, website services, analytics providers, or other service providers.

We are not responsible for interruptions, delays, errors, or other issues caused directly by third-party services that are outside our reasonable control.

13. Limitation of Liability

Phitkiy will make reasonable efforts to provide accurate information and reliable services.

However, we are not responsible for losses, delays, damages, or interruptions caused by circumstances beyond our reasonable control, including courier delays, customs procedures, weather conditions, flight disruptions, technical failures, or other unexpected events.

Phitkiy will not be responsible for issues resulting from improper use of our products, failure to follow product instructions, or misuse of our website or services.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

14. Changes to These Terms

Phitkiy reserves the right to update or modify these Terms of Service whenever necessary.

Any updated version will be published on this page with the revised effective date.

We encourage customers to review this page periodically to stay informed about any changes.

15. Governing Law

These Terms of Service shall be interpreted and governed by the applicable laws relevant to the operation of Phitkiy and the customer’s place of purchase, subject to any mandatory consumer rights and protections that apply to the customer.

Nothing in these Terms is intended to remove or restrict any mandatory legal rights available to consumers under applicable law.

16. Contact Us

If you have any questions about these Terms of Service, your order, our products, or any other matter relating to Phitkiy, please contact our customer support team.

Email:
care@phitkiy.com

UK Support Email:
care@phitkiy.uk

We are always happy to assist and will do our best to resolve your concerns as quickly and conveniently as possible.

17. Our Commitment

At Phitkiy, our first priority is your convenience and satisfaction.

We aim to provide reliable products, secure ordering, transparent information, and a smooth shopping experience for our customers in the United Kingdom and internationally.

By using our website and placing an order, you acknowledge that you have read and agreed to these Terms of Service.

Thank you for choosing Phitkiy.