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Refund Policy
At Phitkiy, your satisfaction and convenience are our first priority. We carefully prepare and dispatch every order to help ensure that your products reach you safely and in good condition.
Please read this Refund Policy carefully before placing your order.
No Returns or Refunds
Due to the nature of our products and our shipping process, we do not accept returns or provide refunds once an order has been successfully delivered.
Once your order has been delivered, the sale is considered final, subject to any rights you may have under applicable law.
We recommend checking your order carefully when it arrives and contacting us as soon as possible if there is any issue with your parcel or product.
Damaged or Incorrect Orders
Although we carefully pack every order, products may occasionally be damaged during transportation, or an incorrect or incomplete order may be delivered.
If you receive a damaged product, incorrect product, missing product, defective product, or another verified issue with your order, please contact us as soon as possible after delivery.
To help us review the issue, please provide your order number along with clear photos or videos of the parcel and the product you received.
We may request additional information or an unboxing video where necessary to verify the issue.
Free Replacement Guarantee
If the issue is verified and is determined to be our responsibility or caused during transit, we will send you a replacement completely free of charge.
You will not normally need to return the original product.
You can keep the original product while we arrange and send the replacement to you.
Our aim is to resolve genuine order issues without causing you unnecessary inconvenience or additional return costs.
Replacement Eligibility
A free replacement may be provided when a product arrives damaged, incorrect, missing, defective, or affected by another verified issue related to our fulfilment or transportation process.
Each replacement request is reviewed individually to confirm that the reported issue is genuine and relates to the order received.
Issues Caused After Delivery
We are not responsible for damage, misuse, improper storage, incorrect use, or changes to the product that occur after the order has been delivered.
Please follow the product instructions and recommended usage carefully.
Order Cancellation
Once an order has entered the processing or dispatch stage, cancellation may no longer be possible.
If you need to request a cancellation, please contact us as soon as possible after placing your order. We will review your request based on the current status of your order.
If your order has already been dispatched, cancellation may no longer be available.
Delivery Delays
A delayed parcel does not automatically qualify for a refund or replacement.
International deliveries may occasionally take longer than the estimated delivery time due to bad weather, flight delays, customs clearance, public holidays, courier issues, or other unexpected logistics circumstances.
We will make reasonable efforts to help ensure that your parcel reaches you safely.
If there is a verified issue with your order rather than simply a normal shipping delay, please contact our support team so we can assist you.
Lost or Undelivered Orders
If your order appears to be lost or has not arrived within a reasonable period beyond the estimated delivery timeframe, please contact us.
We will review the available tracking information and, where appropriate, work with the relevant logistics provider to determine the status of your parcel.
Where the issue is confirmed, we may arrange a replacement at our discretion, subject to the circumstances of the order and applicable law.
How to Contact Us
If you believe your order has arrived with a genuine issue, please contact us as soon as possible.
When contacting us, please provide your order number, registered email address, and clear photos or videos showing the issue.
You can contact our customer support team at:
Our team will review your request and provide the appropriate assistance.
Important Information
Please understand that we do not offer refunds simply because you have changed your mind, no longer want the product, ordered the wrong product, or are dissatisfied with the product after using it, unless otherwise required by applicable law.
Where applicable law provides you with rights that cannot legally be excluded or limited, nothing in this Refund Policy is intended to remove or restrict those rights.
Our Commitment
At Phitkiy, we value your trust and want your shopping experience to be as convenient as possible.
While we do not generally offer returns or refunds, we stand behind the orders we fulfil. If your parcel arrives with a genuine issue that is our responsibility, we will send you a replacement free of charge, and you can normally keep the original product.
Your convenience is our first priority.
