Shipping Policy

At Phitkiy, our first priority is your convenience and satisfaction. We carefully pack and dispatch every order through trusted logistics partners to make sure your parcel reaches you safely and as quickly as possible.

Shipping Destinations

We currently deliver to:

🇬🇧 United Kingdom

🇺🇸 United States (USA)

🇨🇦 Canada

🇴🇲 Oman

🇧🇭 Bahrain

🇦🇪 United Arab Emirates (UAE)

🇶🇦 Qatar

🇰🇼 Kuwait

Delivery Times

🇬🇧 United Kingdom

Orders delivered within the United Kingdom generally arrive within 3–5 business days after dispatch.

🇺🇸 USA, 🇨🇦 Canada, 🇴🇲 Oman, 🇧🇭 Bahrain, 🇦🇪 UAE, 🇶🇦 Qatar & 🇰🇼 Kuwait

Orders delivered to these countries generally arrive within 7–15 business days after dispatch.

Please keep in mind that these are estimated delivery times. Occasionally, delivery may take longer due to customs clearance, courier operations, public holidays, weather conditions, or other circumstances beyond our control.

Delivery Delays

We always do our best to ensure your parcel reaches you within the estimated delivery time. However, sometimes a parcel may be delayed due to bad weather, flight delays, customs clearance, public holidays, or unexpected logistics and courier issues.

If your parcel is delayed because of circumstances beyond our control, we kindly ask for your patience. Your parcel will continue through the delivery process and should reach you once the situation is resolved.

Apart from unexpected circumstances such as these, we will always make every effort to deliver your order on time.

Order Processing

Once your order has been successfully placed, our team will begin preparing your order for dispatch.

Please make sure that your name, complete delivery address, phone number, and other required information are correct when placing your order. Incorrect or incomplete information may cause delays in delivery.

Once your order has been dispatched, tracking information may be provided where available.

Returns & Refunds

We do not accept returns or refunds once an order has been delivered.

However, your satisfaction and convenience are extremely important to us. If there is an issue with your order, please contact us as soon as possible after receiving your parcel so our team can review the situation and assist you.

Free Replacement

If your parcel arrives damaged, incorrect, incomplete, or with another verified issue caused by us or during transit, we will send you a replacement completely free of charge.

You do not need to return the original product in such cases. You can keep the original item, while we arrange a replacement for you.

Our goal is to resolve the issue without putting you through the hassle and additional cost of returning the product.

Reporting an Issue

If you experience any problem with your order, please contact our customer support team as soon as possible.

To help us resolve the issue quickly, please provide your order number along with clear photos or videos of the parcel and product, as well as a short explanation of what went wrong.

We also recommend recording an unboxing video when opening your parcel. This can help us verify and resolve any damage or delivery-related issue more efficiently.

Important Delivery Information

Delivery times mentioned above are estimates and may occasionally be affected by circumstances outside our control.

Bad weather, flight disruptions, customs procedures, public holidays, courier delays, and other logistics issues can sometimes cause a parcel to arrive later than expected.

We understand that waiting for your order can be frustrating, and we sincerely appreciate your patience if an unexpected delay occurs.

Customer Support

Your convenience is our first priority. If you have any questions regarding your order, delivery, tracking, or replacement, our customer support team is always here to help.

You can contact us at:

care@phitkiy.com

care@phitkiy.uk

When contacting us, please include your order number so our team can assist you as quickly as possible.

Our Commitment to You

At Phitkiy, we value your trust and want your shopping experience to be as smooth and convenient as possible.

We will always do our best to ensure your order reaches you safely and within the estimated delivery time. In the unlikely event that something goes wrong with your order, we will work with you to find the best possible solution.

Your convenience is our first priority. Thank you for choosing Phitkiy.